Privacy Policy

1. Introduction

Please read this Privacy Policy carefully. This Privacy Policy governs the manner in which www.platinumintroductions.com.au collects, uses, maintains and discloses information collected through this website (“Site” or “PLATINUM INTRODUCTIONS”). We respect your privacy and do not gather any personal data from you that you do not provide voluntarily. We adhere to Australia’s Privacy Act and the Australian Privacy Principles (APPs).

2. Application

This Privacy Policy applies to the PLATINUM INTRODUCTIONS Site, PLATINUM INTRODUCTIONS Mobile and all associated services (“Services”). It should be read in combination with our Terms of Use and these documents together control the relationship between you and us.

3. Who is responsible for personal information collected on the Site?

The Site is operated by the PLATINUM INTRODUCTIONS Trust (ABN 47 295 399 578), who is also the entity responsible for the collection, storage and disclosure of your personal information. You may contact us email to PIPlatinum@gmail.com or via the Site’s “contact us” web form.

4. What is personal information?

Personal information is defined in Australia’s Privacy Act and means information or an opinion about an identified individual, or an individual who is reasonably identifiable: (a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not.

5. Protection of minors

This Site is not directed to minors (under the age of 18 years) and we do not intentionally collect, store or in any way use personal information from minors. If you are a parent or legal guardian and think a minor has given us information, please contact us immediately.

You must be 18 years of age or older in order to use PLATINUM INTRODUCTIONS or open an account with us.

In cases where you have authorized a minor (someone under 18 years of age) to use the Site or Services, you acknowledge and agree that you are fully responsible for: (i) the online conduct of such minor; (ii) controlling the minor’s access to and use of the Site or Services; and (iii) the consequences of any misuse by the minor.

6. What personal information do we collect?

If you join as a member of PLATINUM INTRODUCTIONS, we collect the following types of personal information from you:

first and last name
address
email address
Skype handle, Facetime handle or similar
telephone number
age
occupation and/or income bracket
details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
any additional information relating to you that you provide to us directly through your use of the Site and Services, for example in your profile or message or photos and other content;
information you provide to us through communications with our service representatives.

If you do not join but contact us by email, or web form we collect your email address. We also collect any information you choose to disclose in the text of your message to us.

We use PayPal for payment processing and they may collect additional personal information form you such as credit card, banking and other financial information.

In the course of your use of the Site we may also collect your IP address, which may constitute personal information in some circumstances. We may also collect non-personal statistical information on Site usage, entry and exit pages and so on.

7. How do we collect personal information?

The main ways we collect personal identification information from you are when you:

Register with the Site as a PLATINUM INTRODUCTIONS member (open an account)
Add personal information to your dating profile or share it, for example through photos or other content you post with PLATINUM INTRODUCTIONS
Order and pay for our products and services
Contact us by email or via a web form.

In the normal course of browsing the site, we may also collect usage information such as your IP address, browser type, language settings, and the URLs of the referring and exit pages. We can also keep track of how much time you spend on the site and what links you click on while visiting the Site.

8. If you choose not to provide personal information

You always have the choice to not provide us with your personal information. However, it may not be possible to make full or proper use of the Site if your personal information is not provided to us.

9. Storage and usage of your personal information

We usually hold your personal information in electronic form, although it may be in hard copy form if you choose to mail paper documents to us. Information provided electronically is retained in our computer systems and databases. This includes Internet servers and hosted Internet solutions provided by third parties. If you provide information to us in paper (hard copy) this information is normally retained in our files and a copy may be made to our electronic files.

The primary purpose for which we collect information about you is to enable us to perform our PLATINUM INTRODUCTIONS business activities and functions and to provide you with the best possible customer service. We collect, hold, use and disclose your personal information for the following purposes:

to provide our PLATINUM INTRODUCTIONS products and services to you
to provide you with news or information about existing and new products and services
to communicate with you, for example by email, postal mail and telephone
to improve and refine PLATINUM INTRODUCTIONS products and services
to personalize your user experience
to provide you with access to protected areas of the Site
to inform you of selected promotions or offers
to verify your identity
to provide as part of business data to third parties where you have authorised us to do so
to conduct business processing functions for the operation of the PLATINUM INTRODUCTIONS Site, Services and general business and to enable our service providers to do the same
to investigate any complaints made by you or about you
to investigate real or suspected breaches of the PLATINUM INTRODUCTIONS Terms of Use or applicable laws
as required or permitted by any law (including the Privacy Act).

10. Sensitive information

Sensitive information is a sub-set of personal information that has special protection under Australian privacy law. “Sensitive information” means information or opinion about any individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information about an individual.

When you apply to PLATINUM INTRODUCTIONS you may be asked for sensitive information, for example criminal record information. It is also possible that you may voluntarily disclose sensitive information when completing your profile or communicating with other members of the PLATINUM INTRODUCTIONS community and sensitive information such as sexual orientation may become apparent through your use of the Site and Services.

You acknowledge and agree that we may collect, hold, use and disclose sensitive information about you and you expressly consent to this when using PLATINUM INTRODUCTIONS.

11. Social media

The Site interfaces with social media sites/apps including Facebook, Twitter and Comet Chat. If you use the Site in conjunction with your social media accounts you are sharing information with these social media sites, and information you share may also be governed by their privacy policies. You are advised to inform yourself of all applicable privacy policies and to modify your privacy settings with third party social media websites/apps in order to protect your personal information.

12. Sharing your personal information with third parties

We do not sell, trade, or rent personal information to third parties. We may use third party service providers in association with the Site, for example Google for website analytics and PayPal for payment processing. We may share your information with these third parties for those limited purposes provided that you have given us your permission by agreeing to this Privacy Policy. We reserve the right to share your personal information in the future if it becomes necessary to do so in order for us to fulfill a legitimate business purpose but will only do so where the third party concerned has agreed to protect such information with appropriate privacy practices that conform with the requirements of Australia’s Privacy Act.

13. Cookies

We do use cookies on the PLATINUM INTRODUCTIONS Site. Please see our Cookie Policy for further details.

14. Google Analytics

The Site makes use of Google Analytics. Google Analytics is Google’s analytics tool that helps website and app owners to understand how their visitors engage with their properties. Google Analytics may receive and record non-personal information from cookies, server logs, and similar technology from your browser or mobile device, including your IP address. This is controlled by Google as a third party and is not under our direct control. Learn more about Analytics cookies and privacy information.

By using the Site and Services you are consenting to this use of Google cookies and related technology.

15. Non-personal identification information

We use anonymous web usage information to analyse how people use this site and to help direct improvements for the site. We aggregate this information in a way that does not identify you personally. We may share this aggregate data with our affiliates, agents, and other third-parties with which we have a business relationship. We will not sell this information.

16. Security

The Site uses appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information. For example, we store personal information in a secure encrypted format and perform regular intrusion detection scans. However, transmitting information over the Internet is generally not completely secure, and we can’t guarantee the security of your data. Any data you transmit is at your own risk.

17. Retention of personal information

Your personal information will only be retained for as long as it is needed to operate your account and to meet the requirements of business record retention requirements. This is usually a minimum of seven (7) years.

18. Sharing your personal information

We do not sell, trade, or rent personal identification information to third parties. We may use third party service providers in association with the Site, for example PayPal for payment processing or Google for website analytics. We may share your information with these third parties for those limited purposes provided that you have given us your permission by agreeing to this Privacy Policy. We do not sell personal information to third parties for direct marketing purposes.

19. Links to external websites

This Site may contain links to other websites. We are not responsible for the privacy practices of such third party websites. We encourage all users to be aware when they leave this Site and to read the privacy statements of websites that collect personally identifiable information. This Privacy Policy applies only to information collected on the PLATINUM INTRODUCTIONS Site.

20. Cross-border disclosure of your information

The Site is operated in Australia and is subject to the Privacy Act. However, the Site is hosted using a professional international shared server hosting network. As such, our servers are located in multiple countries including the UK and US so your use of the Site may in certain circumstances lead to personal information being transmitted overseas. We will, where practicable, advise you of the countries in which any overseas recipients are located. By providing your personal information in this way, you consent to the disclosure of your personal information to any such overseas recipients.

In transferring information that we collect from you to locations outside of Australia, we will only transfer personal data to an overseas recipient where: (1) the country is one which is considered to provide an adequate level of data protection or (2) the personal data is transferred to a US company which has signed up to the Safe Harbour scheme or (3) the personal information is transferred to a company which is required by contract to deal with the information as instructed and with appropriate security. If you have any concerns in relation to such transfers, you should not use the Internet as a means of communication with us. By providing your personal information to us, you agree to this transfer, storing or processing.

We take reasonable steps to make sure that your information is treated and stored securely. Unfortunately, the sending of information via the Internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of personal information that you choose to send us electronically and sending such information is entirely at your own risk.

21. This is an Australian website

If you are located outside of Australia, please be aware that any information you provide to us will be transferred to Australia. By using the Site, or providing us with any information, you consent to this transfer.

22. Your acceptance of these terms

Your use constitutes acceptance. This means that by using the Site you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Site.

23. Changes to this Privacy Policy

We may change this Privacy Policy from time to time, and will post any changes on this page as soon as they go into effect. By accessing this website after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please refer back to this Privacy Policy on a regular basis.

24. Accessing, updating or correcting your personal information

If you would like to request a copy of the information we hold about you, or make changes to that information, please get in touch with us at us at PIPlatinum@gmail.com or via our “contact us” web form. There is no fee for accessing or correcting your personal information. Your profile can be deleted by contacting us and requesting this in writing and you are also able to edit your own profile.

25. Complete Profile Removal

You may request “Complete Profile Removal”, which is offered separately to termination of your membership. This feature will remove any existence of your profile, including all messages sent and received, all photos you have uploaded, any Site usage history and other personally identifiable information.

26. Users who do not want marketing communications from us

If you do not wish to receive marketing communications from us, you should not submit your email address. We do ask all users to provide a valid email address and please note there may be some circumstances where may need to terminate some or all of your account services if we cannot communicate with you by email. You always have the option to unsubscribe and cancel your account via your account page

27. Disclosure of your personal information for legal reasons

To the extent permitted by law, we may disclose the information that we collect (i) when required by law, court order, or other government or law enforcement authority or regulatory agency; or (ii) whenever we believe that disclosing such information is necessary or advisable, for example, to protect our rights, property, or safety, or those of others.

28. Business or asset transfer or Sale

PLATINUM INTRODUCTIONS may be sold, might sell or buy businesses or assets of businesses, or may merge with another business. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that PLATINUM INTRODUCTIONS or substantially all the assets of PLATINUM INTRODUCTIONS are transferred, customer information may well be one of the transferred assets. We will make reasonable effort to provide notice on the Site and to notify you via email to the most recent email address that you have provided to us of any such change in ownership or control of your personal information.

29. Lodging a complaint

If you believe we have not met our obligations under Australian Privacy Law with regards to your personal information, please contact us at us at PIPlatinum@gmail.com or via our “contact us” web form. We treat such matters seriously. We will investigate as a priority, and will keep you informed as to the progress and outcome of our investigation. If you are not satisfied with our response to your complaint, you can escalate to the Office of the Australian Information Commissioner.

30. How to contact us

If you have questions about this Privacy Policy, please contact us at PIPlatinum@gmail.com or via our “contact us” web form.

This document was last updated on 7th June, 2018 and is the most up to date version of our Privacy Policy.